FAQs

1. How can I contact you?

You can reach us by email at doodlersofficial@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all shipments are processed efficiently to reach you in a timely manner.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What conditions must my item meet for a return?

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.

6. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please contact us if you have questions about a specific item.

7. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately so we can evaluate the issue and provide a solution.

8. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination.

10. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.